Shipping Policy

Last Updated: September 2026

Thank you for shopping with VANTRO. We aim to provide clear and reliable shipping information for every order.

Order Processing

Orders are typically processed within 3–5 business days after payment is successfully confirmed.

Business days do not include weekends or public holidays.

Once your order has been processed and shipped, you will receive tracking information when available.

U.S. Shipping

Estimated delivery to the United States is typically:

7–15 business days after shipment

Including processing time, most orders should arrive within approximately:

10–20 business days

Delivery times are estimates and may vary because of carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

Shipping Cost

We currently offer Free U.S. Shipping on eligible orders unless otherwise stated during checkout.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow a few business days for tracking information to update after your order has shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, contact us as soon as possible at:

contact.vantro01@gmail.com

We will try to update the address before shipment, but we cannot guarantee changes once an order has already been processed or shipped.

Delayed Orders

Occasional shipping delays may occur.

If your order has not arrived within the expected delivery period, please contact us at contact.vantro01@gmail.com and include your order number.

We will review the shipment and assist you with the next appropriate steps.

Lost Packages

If tracking information indicates that a package may have been lost in transit, contact us so we can investigate the shipment with the carrier or shipping provider.

Packages Marked as Delivered

If your tracking information shows that the package was delivered but you cannot locate it, please:

Check around your delivery location.
Check with household members or neighbors.
Contact the shipping carrier.
Contact us if you still cannot locate the package.

International Orders

VANTRO may serve customers outside the United States where shipping is available.

International customers may be responsible for customs duties, import taxes, or other charges imposed by their country. These charges are not controlled by VANTRO unless otherwise stated at checkout.