Last Updated: September 2026
At VANTRO, we want you to feel confident when placing your order.
We offer a 30-Day Money Back Guarantee subject to the conditions below.
30-Day Return Period
You may contact us within 30 days of receiving your order to request a return or refund.
To begin a return request, email:
Please include:
- Your order number
- Your name
- The reason for your request
- Photos or videos where relevant
Do not return a product before receiving return instructions from us.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.
Please provide clear photos or videos showing the issue.
If we confirm that the item arrived damaged, defective, or incorrect, we may provide an appropriate solution such as:
- A replacement
- A refund
- Another suitable resolution
For approved damaged, defective, or incorrect-item claims, you will not be responsible for return shipping when a return is required.
Change-of-Mind Returns
If you decide you no longer want the product, you may request a return within the 30-day return period.
The product should be returned in reasonable condition and, where possible, with its original packaging.
For change-of-mind returns, the customer may be responsible for return shipping costs.
Original shipping costs, if any were paid, may not be refundable unless required by applicable law.
Non-Returnable Items
We may be unable to accept returns for products that:
- Have been intentionally damaged or misused
- Are returned outside the applicable return period
- Are missing substantial parts of the original product
- Cannot be returned for health, safety, or regulatory reasons where applicable
This does not affect rights you may have under applicable consumer-protection laws.
Refunds
Once a refund is approved, it will be issued to the original payment method used for the purchase.
After the refund is processed, your bank, card provider, PayPal, or other payment provider may take approximately 3–10 business days to display the funds in your account.
Processing times are controlled by the payment provider and may vary.
Order Cancellations
If you wish to cancel an order, contact us immediately at:
If the order has not yet been processed or shipped, we will try to cancel it.
Once an order has already been shipped, it may need to follow the normal return process.
Refunds for Orders That Do Not Arrive
If an order is confirmed lost or cannot reasonably be delivered, contact us and we will review the shipment.
Where appropriate, we may provide a replacement or refund.
Contact Us
For returns, refunds, damaged products, or other order concerns:
VANTRO Customer Support
Email: contact.vantro01@gmail.com
We aim to respond to customer inquiries within 1–2 business days.