Last Updated: September 2026
These Terms of Service govern your use of the VANTRO website and your purchases from our store.
By accessing the website or placing an order, you agree to these Terms.
1. About VANTRO
VANTRO is an online automotive-care store operated from Israel and serving customers internationally, including customers in the United States.
Customer Support:
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.
If you are under the applicable age of majority, you should use the website only with appropriate parental or guardian permission.
3. Product Information
We make reasonable efforts to display accurate product descriptions, images, pricing, specifications, and availability.
However, colors, packaging, labeling, appearance, or other product details may vary slightly from images displayed on the website.
Product images may be illustrative.
4. Automotive Product Use
Customers are responsible for reading and following product instructions before use.
Before applying an automotive-care product to a large surface, we recommend testing it on a small, inconspicuous area.
Results may vary depending on:
- Paint condition
- Surface preparation
- Application method
- Vehicle age
- Previous treatments
- Environmental conditions
VANTRO products should be used only for their intended purpose.
5. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to cancel or refuse an order where reasonably necessary, including situations involving:
- Payment failure
- Suspected fraud
- Incorrect pricing
- Product unavailability
- Incorrect customer information
- Technical errors
If payment has already been collected for an order we cancel, an appropriate refund will be issued.
6. Pricing
Prices are displayed in the currency shown on the website.
Prices, discounts, promotions, and offers may change without notice.
The price shown during checkout at the time an order is submitted will generally apply to that order.
7. Payments
Payments are processed using third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payment processing may also be subject to the payment provider's own terms and policies.
8. Shipping
Shipping times are estimates and are not guaranteed unless expressly stated otherwise.
For full details, please review our Shipping Policy.
Delays may occur because of carriers, customs, holidays, weather, incorrect addresses, or other circumstances outside our reasonable control.
9. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, including our 30-Day Money Back Guarantee where applicable.
Nothing in these Terms limits mandatory consumer rights that apply under applicable law.
10. Intellectual Property
Unless otherwise stated, website content including:
- Logos
- Branding
- Graphics
- Written content
- Layout
- Product descriptions
- Original images
is owned by or licensed for use by VANTRO.
You may not reproduce, distribute, modify, or commercially exploit protected website content without permission.
11. Prohibited Uses
You may not use the website:
- For unlawful purposes
- To commit fraud
- To distribute malicious software
- To interfere with website security
- To attempt unauthorized access
- To violate intellectual-property rights
- To impersonate another person
- To submit false or misleading information
12. Third-Party Services
Our website may contain links to or integrations with third-party services.
We are not responsible for the content, policies, availability, or practices of third-party websites or service providers.
13. Website Availability
We do not guarantee that the website will always be uninterrupted, error-free, or available.
We may modify, suspend, or update portions of the website when reasonably necessary.
14. Disclaimer
To the extent permitted by law, products and website services are provided without warranties beyond those expressly stated on the website or required by applicable law.
We do not guarantee that a product will produce identical results for every customer or vehicle.
15. Limitation of Liability
To the extent permitted by applicable law, VANTRO will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or improper use of a product.
Nothing in these Terms excludes liability that cannot legally be excluded.
16. Indemnification
To the extent permitted by law, you agree not to hold VANTRO responsible for losses resulting from your unlawful use of the website, violation of these Terms, or misuse of our products.
17. Governing Law
These Terms are generally governed by the applicable laws of Israel, without limiting any mandatory consumer rights available to customers under the laws of their place of residence.
18. Changes to These Terms
We may update these Terms from time to time.
Changes become effective when the updated Terms are posted on the website, unless applicable law requires otherwise.
19. Contact
Questions regarding these Terms may be sent to:
VANTRO Customer Support
contact.vantro01@gmail.com